Effective Date: 1st Jan 2025

At Digital Prerna, we are committed to providing quality digital products and services that meet your needs. Our refund policy outlines the terms and conditions for refunds to ensure clarity and transparency for our customers.

1. Refund Eligibility

Refunds are applicable under the following conditions:

  1. Technical Issues:
    • If you are unable to access the purchased digital product or service due to a technical issue caused by our platform.
  2. Duplicate Payment:
    • If you have been charged twice for the same purchase, we will issue a refund for the duplicate payment.
  3. Non-Delivery:
    • If you do not receive the digital product or service within the promised delivery time and the delay is caused by us.

2. Non-Refundable Items

The following are not eligible for refunds:

  1. Completed Services:
    • Once a service is completed and delivered to you, no refund will be provided.
  2. Digital Downloads:
    • Refunds are not applicable for digital products once they have been downloaded or accessed.
  3. Change of Mind:
    • Refunds will not be issued if you decide you no longer need the product or service after purchase.
  4. Promotional Offers:
    • Products or services purchased as part of a promotion or sale are non-refundable.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Submit a Request:
    • Email us at admin@digitalprerna.in with the subject line “Refund Request.”
    • Provide your order details, including the purchase date, product or service name, and the reason for the refund request.
  2. Verification:
    • Our team will review your request within 5 business days and may contact you for additional information.
  3. Refund Approval:
    • If approved, your refund will be credited within 7-10 business days via the original payment method.

4. Contact Us

For questions or concerns regarding this policy, please contact us:

  • Email: admin@digitalprerna.in
  • Phone: +918800755316
  • Office Hours: Monday to Friday, 9:00 AM – 6:00 PM

We appreciate your understanding and cooperation. Our goal is to ensure your satisfaction while maintaining fairness for all parties.

Digital Prerna Team