At Digital Prerna, all our services and products are delivered digitally. We follow a streamlined and transparent delivery process to ensure that every client receives their services on time with proper communication and documentation.
1. Nature of Delivery
Digital Prerna does not ship physical products.
All our offerings—web development, SEO, graphic design, digital marketing, WhatsApp bots, CRM setup, and other IT services—are delivered online through:
- WhatsApp or internal communication channels
- Cloud sharing links (Google Drive, OneDrive, etc.)
- Project management tools (Trello, Notion, ClickUp, etc.)
- Live calls or remote sessions (Zoom, Meet)
2. Delivery Timelines
Delivery timelines vary depending on the service purchased. Below is a general structure:
2.1 Website Development
- Basic websites: 24–72 hours (as per service package)
- Standard corporate websites: 5–12 working days
- Advanced or custom websites: 15–30 working days
Delivery depends on the client providing necessary content, images, and approvals on time.
2.2 SEO, Social Media, GMB & Monthly Services
These are ongoing services delivered month-to-month.
- SEO deliverables: Shared weekly or monthly
- GMB posts & updates: Daily/weekly as per plan
- Social media content calendar: Every 7–10 days
Full activity logs/reports are shared monthly.
2.3 Graphic Design, Branding & Logo
- Initial concepts: 48–72 hours
- Final deliverables: After revisions, typically 3–7 working days
2.4 WhatsApp Bot, CRM, AI Automations
- Basic setup: 24–48 hours
- Advanced workflows: 3–7 days
2.5 Paid Ads Setup
- Campaign setup: 24–48 hours after receiving payment + ad access
- Optimisation reports: Every 3–5 days
3. Dependencies for Timely Delivery
To deliver on time, we require:
- Content (text, images, business details)
- Website/hosting login
- GMB access, ad access, or required permissions
- Prompt approval on design drafts or website sections
Delays in providing these may extend delivery timelines.
4. Mode of Digital Delivery
Depending on the service type, you’ll receive:
- Email confirmation with access links
- Google Drive folders containing files
- Login credentials for delivered websites or tools
- Reports of completed work
- Live demo or handover call
- Tickets raised and resolved through our support channels
All deliveries are recorded for transparency and stored securely.
5. Delivery Confirmation
Once service deliverables are sent:
- A confirmation message is shared via email/WhatsApp
- For websites, clients receive a live link + admin access
- For marketing services, clients get reports or calendars
Clients must review the deliverables and inform us within 48 hours if any changes or corrections are needed.
6. Non-Delivery Situations
Digital Prerna is not responsible for delays caused by:
- Incomplete or late submission of client requirements
- Technical issues on client-side platforms
- Incorrect login credentials provided
- Sudden change in scope or strategy requested by client
- Third-party server downtime (hosting, domain providers, APIs)
In such cases, delivery timelines will be extended accordingly.
7. Contact for Delivery Issues
If you have not received your digital deliverables within the expected timeline, feel free to contact us:
📧 support@digitalprerna.in
📞 Available during business hours via registered communication channels